Last updated: August 2026

Thank you for shopping with Owl’s Touch. We carefully prepare each order and want your shopping experience to feel just as thoughtful as the products you receive.

This Shipping Policy applies to physical products only. Digital products are delivered electronically and do not require shipping.

For questions regarding your order or delivery, please contact us at info@owlstouch.com.

ORDER PROCESSING

Physical orders are processed before shipment. Processing time is separate from shipping or transit time.

Because some Owl’s Touch products may be made, printed, or fulfilled especially for your order, processing times may vary depending on the product.

Estimated processing and delivery information will be provided when available on the product page or during checkout.

Orders placed on weekends or U.S. public holidays may begin processing on the following business day.

Please note that during holidays, promotional periods, new collection launches, or periods of unusually high order volume, processing may take slightly longer.

DELIVERY OPTIONS

Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout whenever applicable.

Shipping options may vary depending on:

• Your delivery location
• The products included in your order
• Package size and weight
• The fulfillment location
• Carrier availability

Shipping estimates provided at checkout are estimates only and are not guaranteed delivery dates.

SHIPPING WITHIN THE UNITED STATES

We ship physical products to eligible addresses within the United States.

Shipping rates are calculated at checkout when applicable and may be based on the destination, package weight, product type, fulfillment partner, and selected shipping method.

Depending on the product and fulfillment location, your order may be shipped using USPS, UPS, FedEx, DHL, or another available delivery service.

Once your order has shipped, tracking information will be provided whenever tracking is available.

MULTIPLE SHIPMENTS

Some orders may contain products that are produced or fulfilled from different locations.

As a result, items from the same order may occasionally arrive in separate packages and on different dates.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees after checkout simply because your order is shipped in multiple packages.

INTERNATIONAL SHIPPING

International shipping may be available for select products and destinations.

Available international shipping options will appear during checkout.

Delivery times for international orders vary depending on the destination country, customs processing, carrier availability, and local postal services.

International shipments may experience delays that are outside the control of Owl’s Touch, including customs inspections, carrier disruptions, weather events, transportation delays, or local delivery restrictions.

If shipping is unavailable to your destination during checkout, please contact us at info@owlstouch.com before placing your order.

CUSTOMS, DUTIES, TAXES & TARIFFS

International orders may be subject to customs duties, import taxes, tariffs, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these additional charges are the responsibility of the customer or recipient.

Owl’s Touch does not determine, collect, or control customs charges imposed by foreign governments or local authorities.

Customs policies vary by country. We recommend contacting your local customs authority for information regarding potential charges before placing an international order.

Where legally required, the value and description of merchandise will be accurately declared on customs documentation.

We cannot mark commercial purchases as gifts or intentionally declare an inaccurate value for customs purposes.

DELIVERY ESTIMATES

Delivery estimates are provided as a general guideline and begin after the order has been processed and shipped.

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Customs inspections
• Transportation disruptions
• High-volume holiday periods
• Incorrect or incomplete delivery addresses
• Regional or international service interruptions

Owl’s Touch cannot guarantee delivery on a specific date unless such a guarantee is expressly provided with the shipping method selected at checkout.

HOW DO I TRACK MY ORDER?

When tracking is available, you will receive a shipping confirmation email containing your tracking number or a link to track your package.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

For international shipments, tracking information may also become available through your local postal service once the package enters your destination country.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@owlstouch.com.

We cannot guarantee that an address can be changed once an order has entered production, fulfillment, or shipment.

Owl’s Touch is not responsible for orders delivered incorrectly due to an inaccurate or incomplete address provided by the customer.

If an order is returned to us or to one of our fulfillment partners because of an incorrect address, additional shipping charges may apply before the order can be resent.

LOST, DELAYED OR MISSING PACKAGES

If your tracking information shows that your package is still in transit but appears delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost, please contact us at info@owlstouch.com with your:

• Full name
• Order number
• Shipping address
• Tracking number, if available

We will review the available tracking information and assist you with the next appropriate steps.

Please note that carrier investigations and replacement eligibility may vary depending on the shipping method, destination, and circumstances.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your property and usual delivery areas
• Checking with household members
• Checking with neighbors when appropriate
• Contacting the shipping carrier
• Allowing a short additional period, as some carriers may occasionally mark packages as delivered shortly before final delivery

If the package still cannot be located, please contact us at info@owlstouch.com.

We will do our best to assist; however, Owl’s Touch is not responsible for packages that have been correctly delivered to the address provided at checkout and are subsequently lost, misplaced, or stolen.

RETURNED OR UNCLAIMED PACKAGES

Packages may be returned because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package from the carrier.

If a package is returned, please contact us at info@owlstouch.com.

Additional shipping charges may apply if the customer requests that the package be shipped again.

SHIPPING DAMAGE

If your physical order arrives damaged, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping packaging when relevant

Please do not discard damaged products or packaging until your request has been reviewed, as additional photographs or information may be required.

Eligibility for replacement, refund, or another resolution will depend on the circumstances of the order and our applicable Return & Refund Policy.

DIGITAL PRODUCTS

Digital products do not require physical shipping.

Digital files, templates, downloads, and other electronically delivered products are provided digitally according to the instructions listed on the applicable product page.

No physical item will be shipped when purchasing a digital-only product.

Please review our Digital Product Policy for additional information regarding digital purchases.

QUESTIONS ABOUT SHIPPING

If you have questions about your physical order, shipping status, or delivery, please contact:

Owl’s Touch
Email: info@owlstouch.com