Last updated: August 2026

Thank you for shopping with Owl’s Touch. We offer secure payment options for both physical and digital products.

By completing a purchase through our website, you agree to the payment terms outlined below, as well as any applicable Shipping, Return, Refund, and Digital Product Policies.

For payment-related questions, please contact us at info@owlstouch.com.

ACCEPTED PAYMENT METHODS

Available payment methods may vary depending on your location, device, and the options currently enabled at checkout.

We may accept major payment methods including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Other payment options displayed at checkout

Only payment methods currently available during checkout can be used to complete your purchase.

Please note that all transactions on the Owl’s Touch website are processed in USD — United States Dollars, unless otherwise stated at checkout.

If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. These fees are determined by your financial institution and are not charged or controlled by Owl’s Touch.

SHOP PAY

Shop Pay may be available as an accelerated checkout option for eligible customers.

If you have previously used Shop Pay, you may be able to complete your purchase using saved payment and shipping information.

If you are new to Shop Pay, you may be asked to verify your information during checkout before completing your purchase.

Availability and eligibility for Shop Pay services are determined by Shopify and its payment partners and may vary based on location, purchase amount, and other factors.

Any installment or financing options presented through Shop Pay are subject to the terms, approval requirements, and policies of the applicable payment provider.

Owl’s Touch does not independently approve, manage, or modify installment payment agreements provided by third-party payment services.

PAYMENT AUTHORIZATION

Payment must be successfully authorized before an order can be confirmed.

When you submit an order, your payment provider may authorize or immediately charge the total amount of your purchase, including applicable:

• Product costs
• Shipping charges
• Sales taxes
• Other charges disclosed during checkout

If your payment cannot be authorized, your order may not be completed.

Please verify that your billing information, payment details, and contact information are correct before submitting your order.

ORDER CONFIRMATION

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation indicates that we have received your order. It does not necessarily mean that a physical order has shipped.

Shipping confirmation and tracking information, when applicable, will be sent separately.

For digital products, access or delivery information may be provided immediately after checkout or by email.

DIGITAL PRODUCTS — FINAL SALE

Due to the nature of digital products, all digital product purchases are final sale and non-refundable once the purchase has been completed.

This includes, but is not limited to:

• Canva templates
• Shopify templates or digital design assets
• Downloadable files
• Branding templates
• Marketing materials
• Digital kits
• Printable products
• Educational digital resources
• Other electronically delivered products

Because digital products provide immediate or near-immediate access to downloadable or editable content, we are unable to offer refunds, exchanges, returns, or cancellations due to:

• Change of mind
• Accidental purchase
• Incorrect product selection
• Failure to read the product description
• Lack of required software or platform access
• Lack of familiarity with Canva, Shopify, or another required platform
• Customer preference after accessing the product
• A customer deciding they no longer need the product

Please carefully review the product description, included files, compatibility requirements, and customization information before completing your purchase.

No physical product will be shipped for digital-only purchases.

DIGITAL PRODUCT ACCESS ISSUES

While digital purchases are non-refundable, we want you to be able to access the product you purchased.

If you experience a technical issue accessing your digital files, please contact us at info@owlstouch.com and include:

• Your name
• Order number
• Email address used during checkout
• Description of the issue
• Screenshot, when helpful

We will make reasonable efforts to help resolve legitimate access or delivery issues.

A technical access issue does not automatically qualify a purchase for a refund when the digital product can otherwise be successfully delivered or accessed.

DUPLICATE DIGITAL PURCHASES

If you believe you accidentally purchased the exact same digital product more than once, please contact us at info@owlstouch.com as soon as possible.

Duplicate purchase requests will be reviewed individually.

Any exception offered in these circumstances is at the discretion of Owl’s Touch and does not change the general policy that digital products are final sale.

PHYSICAL PRODUCTS

Refunds, replacements, exchanges, or returns relating to physical products are governed by our applicable Return & Refund Policy.

The digital product no-refund policy does not replace any rights that may apply to eligible physical product purchases.

PROMOTIONAL CODES & DISCOUNTS

Discount codes must be entered and successfully applied during checkout.

Unless otherwise stated, promotional codes:

• Cannot be applied retroactively after an order has been completed
• Cannot be exchanged for cash
• May not be combined with other promotions
• May be limited to selected products or collections
• May have expiration dates or usage restrictions

Owl’s Touch reserves the right to modify or discontinue promotions at any time, subject to applicable law.

SALES TAX

Applicable sales tax may be calculated and added during checkout based on the shipping or billing information provided and applicable tax requirements.

International customers may also be responsible for taxes, VAT, customs duties, or other fees imposed by their destination country.

Please refer to our Shipping Policy for additional information regarding international duties and taxes.

PAYMENT SECURITY

Payments made through our website are processed using secure third-party payment providers.

Owl’s Touch does not directly store complete payment card information submitted through the checkout process.

Your use of third-party payment providers may also be subject to their respective terms, privacy policies, and security procedures.

CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a problem with your order or payment, please contact us at info@owlstouch.com before initiating a payment dispute or chargeback.

We are happy to review legitimate order or payment concerns and help clarify any issues related to your purchase.

Fraudulent, unauthorized, or improper chargebacks may be disputed using applicable order records, transaction information, digital delivery records, download activity, and customer communications.

QUESTIONS ABOUT YOUR PAYMENT

For questions regarding your payment, order confirmation, or digital purchase, please contact:

Owl’s Touch
Email: info@owlstouch.com