Last updated: August 2026

We hope you love your Owl’s Touch purchase. If something is not quite right with a physical product you received, we are happy to review your return or exchange request according to the conditions below.

Please note that our return policy is different for physical products and digital products.

For questions regarding a return or exchange, please contact us at info@owlstouch.com.

DIGITAL PRODUCTS — FINAL SALE & NON-REFUNDABLE

Due to the nature of digital products, all digital product purchases are final sale and non-refundable once the purchase has been completed.

Digital products cannot be physically returned once access has been provided or the files have been delivered.

This includes, but is not limited to:

• Canva templates
• Shopify templates or digital store assets
• Branding templates
• Digital design kits
• Marketing templates
• Downloadable files
• Printable products
• Digital guides
• Digital business resources
• Educational digital materials
• Other electronically delivered products

We do not offer refunds, returns, exchanges, or cancellations for digital products due to:

• Change of mind
• Accidental purchase
• Purchasing the wrong product
• Failure to read the product description
• Failure to review what is included before purchasing
• Lack of familiarity with Canva, Shopify, or another required platform
• Not having the software, account, subscription, or platform required to use the product
• Deciding that the product is no longer needed
• Customer preference after accessing or downloading the product
• Compatibility issues that were clearly disclosed in the product description

Please carefully review the product listing, product description, included files, compatibility information, customization options, and software requirements before completing your purchase.

No physical product will be shipped for digital-only purchases.

DIGITAL PRODUCT ACCESS ISSUES

Our no-refund policy does not mean that you are on your own if you experience a legitimate technical issue.

If you have difficulty accessing the digital product you purchased, please contact us at info@owlstouch.com and include:

• Your full name
• Order number
• Email address used for your purchase
• Description of the issue
• Screenshot of the problem, when applicable

We will make reasonable efforts to help you access the product you purchased.

A technical access issue does not automatically qualify a digital purchase for a refund when the product can otherwise be successfully delivered or accessed.

DUPLICATE DIGITAL PURCHASES

If you accidentally purchased the exact same digital product more than once, please contact us as soon as possible at info@owlstouch.com.

Duplicate purchases will be reviewed individually.

Any exception provided in these circumstances is at the discretion of Owl’s Touch and does not change our general policy that digital products are final sale.

PHYSICAL PRODUCTS

For eligible physical products, you may request a return or exchange within 30 days of receiving your order.

We may accept return or exchange requests when a physical product:

• Arrives damaged or defective
• Is different from the item ordered
• Is significantly different from the product description
• Has a manufacturing defect
• Does not perform as reasonably described
• Is eligible for a change-of-mind return under the conditions below

Eligibility may depend on the type of product purchased and its condition when returned.

RETURN ELIGIBILITY

To be eligible for a return or exchange:

A. Your return request must be initiated within 30 days of the delivery date.

B. The product must be returned in its original condition and, when applicable, in its original product packaging.

C. The product must be unused, unworn, unwashed, and free from damage caused after delivery.

D. Original tags, labels, accessories, and packaging included with the product should remain attached or included.

E. Items sealed for hygiene or sanitary purposes may only be eligible for return if the original seal remains intact.

F. Proof of purchase, including your order number and the email address associated with your order, must be provided.

Products that do not meet these requirements may not qualify for a refund or exchange.

CHANGE OF MIND

Eligible physical products may be returned within the 30-day return period for a change of mind, subject to the return conditions outlined above.

For change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are generally non-refundable.
• The product must arrive in its original, resalable condition.
• Eligibility may vary depending on the type of product.

We recommend using a tracked shipping method when returning an item, as Owl’s Touch cannot be responsible for return packages lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect physical product, please contact us as soon as possible at info@owlstouch.com.

Please include:

• Your full name
• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, when relevant

Please do not discard the product or packaging until your request has been reviewed.

Once we review the information provided, we will determine the appropriate resolution, which may include a replacement, refund, store credit, or another appropriate solution.

DAMAGE CAUSED AFTER DELIVERY

Owl’s Touch is not responsible for damage caused by:

• Misuse
• Improper handling
• Accidents
• Normal wear and tear
• Failure to follow applicable care instructions
• Unauthorized alterations
• Improper washing, cleaning, or storage

Items damaged after delivery due to customer use may not qualify for a refund, exchange, replacement, or repair.

HOW DO I REQUEST A RETURN OR EXCHANGE?

Before sending any product back, please contact us.

To request a return or exchange:

1. Confirm that your order meets the eligibility conditions listed above.
2. Locate your order number.
3. Email info@owlstouch.com with your name, order number, and reason for the return or exchange.
4. If your product arrived damaged, defective, or incorrect, please include clear photographs.
5. Wait for return instructions before shipping your item.

Please do not send products back without first contacting us.

Return instructions may vary depending on the product and fulfillment location.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping costs are generally non-refundable unless required by applicable law or unless the return is the result of an error by Owl’s Touch or one of our fulfillment partners.

We strongly recommend using a tracked shipping service for returns.

Owl’s Touch cannot guarantee receipt of return packages shipped without tracking.

HOW WILL I RECEIVE MY REFUND?

Once an eligible returned physical product has been received and inspected, we will notify you regarding the status of your return.

Approved refunds may be issued:

• Back to the original payment method, or
• As store credit when applicable or requested

Refund eligibility depends on the circumstances of the return.

Shipping charges, customs fees, import duties, tariffs, and other third-party charges may be non-refundable.

REFUND PROCESSING TIME

Once an approved refund has been issued by Owl’s Touch, please allow time for your bank, credit card company, PayPal, Shop Pay, or other payment provider to process the transaction.

Depending on your financial institution, it may take approximately 5–10 business days for the refund to appear on your account.

These processing times are controlled by the payment provider and are outside Owl’s Touch’s direct control.

HOW LONG WILL MY RETURN TAKE?

Return transit times vary depending on your location and the shipping service selected.

Once your eligible return has been received, please allow approximately 5–7 business days for inspection and processing.

You will receive an email once your return has been reviewed and the appropriate resolution has been processed.

International returns may require additional transit and customs processing time.

INTERNATIONAL RETURNS

Customers outside the United States should contact us at info@owlstouch.com before sending a return.

International return instructions may vary depending on the destination, product, and fulfillment location.

Customers are generally responsible for international return shipping expenses unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Customs duties, tariffs, brokerage fees, VAT, or other charges paid to third parties may not be refundable by Owl’s Touch.

ITEMS THAT MAY NOT BE ELIGIBLE FOR RETURN

Certain physical products may not be eligible for return or exchange, including, where applicable:

• Personalized products
• Customized products
• Made-to-order items
• Products produced specifically according to customer selections
• Gift cards
• Digital products
• Downloadable products
• Products marked as Final Sale
• Hygiene-sensitive products with broken seals
• Used, worn, washed, or damaged merchandise

Any product-specific return restrictions will be disclosed on the applicable product page when relevant.

CANCELLATIONS

If you need to cancel a physical product order, please contact us as soon as possible at info@owlstouch.com.

We cannot guarantee cancellation once an order has entered production, fulfillment, or shipment.

Digital products generally cannot be cancelled after purchase because access may be delivered immediately.

QUESTIONS ABOUT YOUR RETURN

For questions regarding returns, exchanges, damaged products, or refunds, please contact:

Owl’s Touch
Email: info@owlstouch.com