Check out our Frequently Asked Questions below. If you still need help please contact us.
ORDERS & DELIVERY
How long does shipping take?
Most Owl’s Touch physical orders are processed within 2–5 business days, depending on the product and fulfillment location. Once your order ships, delivery within the United States typically takes 3–7 business days. During holidays, special launches, or high-volume periods, processing and delivery may take a little longer.
Can I track my order?
Yes! Once your physical order ships, you’ll receive a confirmation email with tracking information whenever tracking is available. If your order is fulfilled in multiple packages, you may receive more than one tracking number.
Do you ship internationally?
Yes, international shipping may be available for select Owl’s Touch physical products and destinations. Available shipping options will appear at checkout. Delivery times vary by country, and any applicable customs duties, import taxes, VAT, or local fees are the responsibility of the customer.
RETURNS & EXCHANGES
What is your return policy?
We accept returns on eligible physical products within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. Personalized, customized, made-to-order, and final-sale items may not be eligible for return. Digital products are final sale and non-refundable.
Can I exchange an item?
Yes, exchanges may be available for eligible physical products, depending on product availability. Contact us within 30 days of receiving your order at info@owlstouch.com, and we’ll help you with the next steps. Digital products cannot be exchanged.
What if my order arrives damaged?
If your physical order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@owlstouch.com with your order number and clear photos of the item and packaging. We’ll review the issue and determine the best solution, which may include a replacement, refund, or store credit when applicable.
PRODUCTS & MERCATEAL
Are Mercateal products handmade?
Owl’s Touch products are thoughtfully designed with an artisan-inspired approach, combining original artwork, meaningful details, and a warm, creative aesthetic. Production methods may vary by product, but every collection is intentionally created to feel distinctive, personal, and beautifully made.
How should I care for my product?
Care instructions vary by product and material. Please follow the specific care information included in the product description or packaging. For apparel and fabric items, we generally recommend gentle washing and avoiding high heat. Mugs, glassware, and accessories should be handled with care to help preserve their finish and design.
Do you offer wholesale?
Yes! We welcome wholesale inquiries from boutiques, gift shops, bookstores, creative studios, and thoughtfully curated retailers. Please contact us at info@owlstouch.com with your store name, location, website or social media, and the Owl’s Touch products or collections you’re interested in carrying.